Privacy Policy

Kurban Travel respects your privacy. This policy explains what personal information we collect when you use this website, how we use it, and the choices and rights you have.

Who we are

Kurban Travel is a licensed, IATA-accredited travel agency established in 1952, arranging corporate, group, and leisure journeys worldwide from offices in Beirut, Lebanon and Dubai, United Arab Emirates. In this policy, the words “Kurban Travel”, “we”, “us”, and “our” refer to Kurban Travel, and “you” refers to any visitor to this website.

This policy applies to kurbantravel.com (the “Website”). Bookings you make through our online booking portal at gokurban.com, and any services provided by airlines, hotels, cruise lines, and other travel suppliers, are governed by their own terms and privacy notices.

Information we collect

We collect information in two ways: information you give us, and information collected automatically as you use the Website.

Information you provide to us includes:

• Contact and enquiry details, such as your name, email address, phone number, and the contents of any message you submit through our enquiry or contact forms.
• Travel preferences, meaning any trip details you choose to share so we can respond to your enquiry or prepare a quote, for example destinations, dates, number of travellers, or the type of trip.
• Live-chat messages, meaning anything you send us through the chat widget on the Website.

Information collected automatically includes:

• Device and usage data, such as your IP address, browser type, device information, the pages you view, and how you arrived at the Website.
• Cookies and similar technologies, which are small files stored on your device that help the Website function and help us understand how it is used (see “Cookies” below).

How we use your information

We use the information we collect to:

• Respond to your enquiries and requests, and provide quotes and travel information.
• Arrange, confirm, and manage the travel services you ask us to provide.
• Provide customer support, including through live chat.
• Operate, maintain, secure, and improve the Website.
• Send you service messages and, where you have agreed, marketing about our offers and destinations. You can opt out of marketing at any time.
• Comply with our legal, regulatory, and tax obligations, and detect and prevent fraud or misuse.

Legal bases for processing

Where data-protection law requires a legal basis, we rely on one or more of the following: your consent (for example, for optional marketing and non-essential cookies); the performance of a contract, or steps taken at your request before entering into one, such as handling your enquiry or booking; our legitimate interests in running and improving our business, provided these are not overridden by your rights; and compliance with a legal obligation.

Cookies

The Website uses cookies and similar technologies that are necessary for it to work, and it may use analytics cookies that help us understand and improve how the Website is used. You can control or delete cookies through your browser settings, though blocking some cookies may affect how the Website functions.

How we share your information

We do not sell your personal information. We share it only as needed to provide our services and run our business, including with:

• Travel suppliers such as airlines, hotels, cruise lines, ground operators, insurers, and global distribution systems, where sharing is necessary to arrange or fulfil the travel you request.
• Service providers that work on our behalf, including our website host, our content management system, our customer-relationship and enquiry-management system, our live-chat and helpdesk provider, and our email provider, all under obligations of confidentiality and data protection.
• Authorities, regulators, or other parties where we are required to do so by law, or to establish, exercise, or defend legal claims.
• A successor entity in connection with a merger, acquisition, or reorganisation of our business, subject to this policy.

International transfers

We operate in Lebanon and the United Arab Emirates, and our suppliers and service providers may be located in other countries, including within the European Union and the United States. As a result, your information may be transferred to, stored, and processed outside your country of residence. Where required, we take steps to keep your information protected in line with this policy.

How long we keep your information

We keep your personal information for as long as needed to respond to your enquiry, provide the services you request, and meet our legal, accounting, and reporting obligations. When we no longer need it, we delete or anonymise it.

How we protect your information

We use reasonable technical and organisational measures designed to protect personal information against loss, misuse, and unauthorised access, disclosure, or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you and request a copy.
• Correct information that is inaccurate or incomplete.
• Request deletion of your information, subject to our legal obligations.
• Object to or restrict certain processing, and withdraw any consent you have given.
• Opt out of marketing communications at any time, using the unsubscribe link or by contacting us.

To exercise any of these rights, email us at info@kurbantravel.com. You also have the right to lodge a complaint with your local data-protection authority.

Children's privacy

The Website is intended for adults and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Third-party links

The Website links to third-party sites and services, including our booking portal at gokurban.com, and to our social media pages. We are not responsible for the privacy practices or content of those sites, so please review their own policies.

Changes to this policy

We may update this policy from time to time. When we do, we will post the revised policy on this page and, where appropriate, provide additional notice. Your continued use of the Website after changes take effect means you accept the updated policy.

Contact us

If you have questions about this policy or how we handle your information, please contact us:

• Beirut, Lebanon: +961 1 760 555, info@kurbantravel.com
• Dubai, United Arab Emirates: +971 4 572 2976, Corporate@kurbantravel.com
• Complaints: complaints@kurbantravel.com